Partner Terms & Conditions

1) General

• 1.1 PinLocal offers a lead generation service whereby we match the details and contact information of potential Customers (“Customer”) who have requested quotes from PinLocal Partner companies.

• 1.2 “PinLocal Leads” and “PinLocal” are trading names of iPlace Global Ltd, Company Number 6240302, VAT registration number 910 4552 56.

  The terms “PinLocal”, “us” or “we” refer to iPlace Global Ltd whose address is 4 Old Park Lane, London, W1K 1QW.

  The term “Partner” or “you” refers to companies receiving leads from PinLocal.

  The term “lead” refers to the contact details and quotation requests from potential Customers supplied by PinLocal to our Partner companies.

• 1.3 We reserve the right to terminate this agreement with immediate notice and without the requirement to provide the Partner with a reason.
• 1.4 We may change or alter the content of this website and amend these terms and conditions from time to time by updating this page. As these terms are binding on you please check these terms and note any changes.

2) Terms Of Service

• 2.1 Partners wishing to use the services of PinLocal acknowledge having read and agreed to the following terms & conditions:
  1. PinLocal will send leads within the geographical postcode areas chosen by the Partner company.
  2. Partners may limit the number of leads they receive per week or per day and select to receive leads within specific geographic (postcode) areas.
  3. Partners may change the volume of leads they receive or the postcode areas they wish to receive leads from. Notifications of changes must be made by email to info@pinlocal.com or leads@pinlcocal.com.
  4. Partners may pause or cancel their account with PinLocal at any time by notifying PinLocal in writing by email to info@pinlocal.com or leads@pinlocal.com.
  5. Cancellation requests and changes to postcode areas or lead volume will be processed and actioned within 1 working day of receipt of request.
  6. Upon cancellation of an account, any outstanding charges at the date of cancellation shall become immediately due and payable.
  7. PinLocal office hours are Monday to Friday, 9am to 5pm. We are closed on Bank Holidays. Any communication outside of those times shall be responded to and actioned as soon as possible on the next working day.
• 2.2 PinLocal offers free leads as standard to new Partners when starting their account.
• 2.3 Any offers of free leads are for new, unique account signups only and not for existing companies or related companies already using the PinLocal service.
• 2.4 The Partner acknowledges that after any initial free leads, their account will automatically continue as a paying account and payable leads will continue to be sent to the Partner unless the Partner notifies PinLocal to pause or cancel their account (see clause 2.1 (iv))
• 2.5 The Partner is eligible to pause their account with PinLocal at any time, however to preserve any discount on their lead price, the Partner must provide a re-activation date when pausing their account.
• 2.6 The Partner is eligible to pause their PinLocal account THREE times a year for a maximum of 30 consecutive days without losing any discount on lead price or losing their postcode areas to other companies.

3) Responsibilities

• 3.1 PinLocal endeavours to match Customers with quality service providers and as such our Partners agree to:
  1. Be competent and possess the necessary expertise to provide services which they are receiving leads for.
  2. Supply copies of relevant and up to date insurance policies to operate as a business within their industry. (This is not limited to but should include public liability, professional indemnity and any physical goods/contents insurance required.)
  3. Supply copies or evidence of registration with any governing bodies/professional associations relevant for their industry.
  4. Contact any potential Customers as soon as possible and not later than within 24 hours.
  5. Communicate professionally and courteously to all potential Customers, taking time to understand their requirements before providing a quotation.
  6. Send all quotations free of charge to the Customer in written format (email).
  7. Observe and adhere to all commitments and timescales agreed between the Partner and the Customer.
  8. Observe all applicable standards and regulations for their industry.
  9. Provide and invoice for all services yourself.
  10. Provide a quality after-sales service.
• 3.2 These Terms are not transferable or assignable by the Partner. Furthermore, the transfer of leads received by the Partner to third parties, whether free of charge or for a consideration, or to other service providers or suppliers, is strictly prohibited and is contrary to regulations concerning confidentiality of personal data. Any transfer by the Partner of leads to third parties may result in legal proceedings and the termination of the Partner's account with PinLocal.
• 3.3 Partners are fully responsible for ensuring they are fully compliant with all data protection, control, and processing laws, and agree to:
  1. Ensure that they are fully compliant with General Data Protection Regulation (GDPR) legislation.
  2. Handle/control/process data in accordance with the latest GDPR regulations.
  3. Act in accordance with our Privacy Policy in handling any data supplied by PinLocal.

4) Lead Delivery

• 4.1 PinLocal delivers leads to Partners by email and optionally by SMS message. The Partner acknowledges that by confirming their email address during the registration process (clicking the confirmation link), that they are confirming this is a valid email address for all future leads to be sent to.

  Should Partners require leads to be sent to an alternate email address, they must contact PinLocal by email with updated details.

• 4.2 It is the Partner’s responsibility to inform PinLocal of any changes to contact details, including their email address. Unless notification is sent in writing (by email), the Partner shall be liable for the cost of leads sent to the email address registered with PinLocal even if that email address is incorrect.
• 4.3 Partners are billed on a ‘per lead’ basis and PinLocal runs multiple monitoring systems to ensure all leads are delivered to your email server. Partners are billed for all leads that are confirmed as sent to your mailserver by our systems. PinLocal assumes no responsibility for leads that are not received by a Partner when they have been confirmed as sent from our systems and all such leads will be billed as normal.
• 4.4 It is the Partner’s responsibility to ensure emailed leads are received into their mailboxes; this should include adding the domain PinLocal.com and specifically leads@pinlocal.com & accounts@pinlocal.com to “safe sender” or “whitelists” at both mailbox and server level.
• 4.5 PinLocal may also offer direct integration with a Partner’s own lead management software or Customer Relationship Management (CRM) System. In such cases we will still deliver all leads by email in the normal manner and billing is based on the leads delivered by email.

PinLocal assumes no liability or responsibility if leads are not received into your CRM or Lead Management Software and all such leads will be billed as normal based on their email delivery.

5) Pricing & Payments

• 5.1 Pricing for leads from PinLocal are as follows and are exclusive of VAT:
  • Domestic removals - £7.95
  • International removals - £11.95
  • Commercial removals - £11.95
  • Conveyancing - £7.95
  • Surveying - £6.95

• 5.2 If you want to discuss pricing in more detail or if you are looking for a high volume of leads then contact us to discuss alternative pricing plans.

  Any pricing plans agreed with PinLocal will be sent to the Partner by email and will form part of this agreement.

• 5.3 Payments – in order to have an active account, the Partner agrees that valid billing/payment details must be submitted to PinLocal and linked to their account. PinLocal does not store these payment details, however in line with PCI compliance details are stored by our banking partners and linked to the Partner’s account. Payments to PinLocal can be made by Debit/Credit Card or Direct Debit and will be taken in accordance with the following timescales:
  • Debit/Credit Card payments will be taken within 3 days of an invoice being raised and emailed to the Partner.
  • In the event of a card payment failing and an invoice becoming overdue, the system will pause your account and automatically retry the registered card until the payment goes through.
  • Once a payment goes through for an overdue invoice, your account will be live (at the sole discretion of PinLocal) unless you have notified us in writing to keep your account paused.
  • Direct Debits will be processed and an invoice sent at the start of each calendar month and payments usually taken within 7 days.
• 5.4 The Partner acknowledges that PinLocal reserves the right to charge statutory late payment charges of £40 per invoice along with interest at 8% above the prevailing base rate at Natwest plc to any overdue invoice on a Partners’ account.
• 5.5 In the event of a default in payment or a chargeback claim submitted, PinLocal shall be entitled without prejudice to charge all legal and collection costs to The Client.
• 5.6 If the Partner pauses or cancels their account, an invoice will be generated and the Partner consents to payment being collected from any registered billing method or card linked to their account.
• 5.7 If payment fails for an outstanding invoice by one of the registered payment methods linked to the Partner’s account (eg Direct Debit or Credit/Debit Card), the Partner consents to payment being attempted/collected from any of the alternative payment methods linked to the Partner’s account.
• 5.8 If payment fails for an outstanding invoice, PinLocal reserves the right to generate a further invoice for any uninvoiced leads on the Partner’s account. The Partner consents to payment being collected immediately by any of the payment methods linked to the Partner’s account for this invoice.
• 5.9 PinLocal may offer discounted lead prices to the Partner but would require minimum volume of 10 leads per week to be taken for these discounts to apply.

6) Credit Policy

• 6.1 Credit Requests – The Partner is permitted to obtain a credit (will not be charged for) leads for any of the following reasons:
  1. Incorrect Telephone Number & Email Address – the telephone number on the lead does not connect or does not belong to the person who submitted the lead and contact is not possible by email.
  2. Duplicate Request – the lead has already been submitted to the Partner by PinLocal. Leads received from other sources do not qualify as duplicate or for credit.
  3. Fictitious Request – (at PinLocal’s sole discretion) this lead is not a genuine quotation request, the Customer does not exist, or does not agree that they have submitted a request.

• 6.2 In order to claim credit for a lead, the Partner agrees to reply to the lead email (from leads@pinlocal.com) or send details of the lead to info@pinlocal.com within 7 days of the lead being received.

  Please state in the email which of the above reasons apply to the lead being requested for credit.

• 6.3 The PinLocal credit team checks all credit requests before issuing a credit and will inform you in writing of the credit being applied to your account.
• 6.4 If we credit a lead back to your account, you will receive an additional lead free of charge which may be additional to any volume caps set on your account for that day or week.

• 6.5 The price per lead determined for each Partner is based on the costs of advertising on the Partners’ behalf. If excessive or bogus credit requests are submitted by a Partner then the cost of acquiring leads can outweigh the fees charged to that Partner.

  If PinLocal deems credit requests to be excessive or bogus, we will notify any Partner by email and advise that the number of credit requests submitted should be reduced.

  If after TWO such notifications, credit requests remain excessive, PinLocal reserves the right to suspend access to any further credit requests.

7) Intellectual Property & Content

• 7.1 PinLocal owns and operates a number of websites and these terms refer to all content across these websites.
• 7.2 The names, trademarks and logos and the contents of websites published by PinLocal are PinLocal's exclusive property and cannot in any event be used or reproduced in any way without PinLocal's prior consent in writing.
• 7.3 In addition, the Partner acknowledges and agrees that any content that it may decide to submit to PinLocal will be PinLocal's exclusive property, except for the Partners names, trademarks and logos, and may be published in whole or in part on sites published by PinLocal or in marketing documents without entitling the Partner to any remuneration.
• 7.4 The Partner in particular authorises PinLocal to publish the name of the Partner and of its company, its details, its profile, its qualifications and its memberships of associations or federations, its logos and trademarks, its comments and testimonials of PinLocal's services, the comments, testimonials and approval ratings obtained by PinLocal from its Customers, and photographs that it may have submitted to PinLocal to promote the Partner's or PinLocal’s business on any online or offline medium.
• 7.5 The Partner represents, warrants and guarantees that it possesses all the rights to the content that it provides to PinLocal and that such content is not in breach of previous intellectual property rights held by third parties. PinLocal nonetheless reserves the right to reject or delete any content that it may consider does not conform to its editorial line or that may not comply with intellectual property law.
• 7.6 PinLocal may ask Customers for their comments, testimonials and approval ratings for services provided by each of its Partners by means of a satisfaction questionnaire. The Partner agrees to PinLocal contacting the Partner's Customers at PinLocal's sole discretion to obtain Customers comments, testimonials and approval ratings of services provided by the Partner. The Partner acknowledges and agrees that all information thus obtained is PinLocal's exclusive property and that it may be published in whole or in part on websites published by PinLocal or in marketing documents without entitling the Partner to any kind of remuneration. The Partner acknowledges and agrees that its Customers may leave comments and testimonials about the services that it has provided. PinLocal is not responsible for comments, testimonials and approval ratings given by Customers that it decides to publish on its websites. In addition, the Partner acknowledges and agrees that the Partner is in no way entitled to reproduce, advertise, publish or use in any other possible way such information, including information concerning the Partner directly, without PinLocal's prior consent in writing. Any unauthorised use of the above information may result in legal proceedings and termination of Partner's account and this Agreement.

8) Exclusions Of Liability

• 8.1 PinLocal is not involved in and does not have any responsibility for Partners’ contracts with Customers, or any payments to Partners from Customers or any disputes Partners may have with Customers.
• 8.2 In no event is PinLocal liable to the Partner for any consequential, indirect, incidental, punitive or special damages, lost revenue, lost profits or loss of goodwill. In no event will the total aggregate liability of PinLocal to the Partner exceed the amount of fees actually paid by Partner to PinLocal during the preceding twelve (12) months, regardless of the basis or form of claim.
• 8.3 PinLocal will not under any circumstances be liable for any sum resulting from any dispute between the Customer and the Partner as part of a Partner's contract with, or of a Partner's provision of services for, a Customer. PinLocal will not be held liable, and Partner releases PinLocal from any liability, in any dispute that may subsequently arise between the Customer and the Partner regarding Partner's performance of or failure to perform services for the Customer.
• 8.4 You agree to defend, indemnify, and hold harmless iPlace Global Ltd, its officers, directors, employees, affiliates and agents (The indemnified parties), from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, including but not limited to personal injury, intellectual property infringement, fraud, deceptive advertising, violation of any state, provincial or federal laws or regulations, property damage, attorneys' fees and court costs, arising in any manner, directly or indirectly, out of or in connection with or in the course of or incidental to any of the Partner's work for or dealings with any Customers, or Partner's services, representations, advertising, or obligations (including but not limited to the Partner's obligation to maintain the confidentiality of user personal information and other third-party data supplied by PinLocal, ensure full GDPR compliance, and prevent data breaches) as provided in this Agreement, regardless of cause or of any fault or negligence of PinLocal or the indemnified parties and without regard to cause or to any concurrent or contributing fault, strict liability or negligence, whether sole, joint or concurrent, active or passive by PinLocal or the indemnified parties.

9) Miscellaneous

• 9.1 If any provision of these Terms of Use is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Terms of Use and the validity and enforceability of the remaining provisions of these Terms of Use shall not be affected.
• 9.2 These Terms of Use constitute the entire agreement between you and us relating to your access to and use of this Website and supercedes any prior agreements (including any previous terms of use of this Website).
• 9.3 No failure or delay by us in exercising any right under these Terms of Use will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.
• 9.4 Notwithstanding anything in these Terms to the contrary, PinLocal does not make guarantees, representations or warranties regarding a Customer's level of interest, their desire to have work completed, their creditworthiness or ability to pay Partners, the accuracy of the information provided by the Customers, or that any Customers will hire Partners to perform services, nor does PinLocal guarantee that Partners will successfully contact each Customer.
• 9.5 The PinLocal system for removals leads operates using filters based on postcodes, move sizes and dates entered by the customer online. Whilst we make every endeavour to ensure accurate data is sent to the Partner; the Partner may be sent leads in areas outside of their account. PinLocal will credit these leads if they are not required, providing we are notified within 7 days of receipt of the lead in accordance with Clause 6
• 9.6 PinLocal reserves the right to refuse a membership request for Partnership for any reason or no reason, without having to state reasons. PinLocal also reserves the right at any time to exclude a Partner who has failed to observe these Terms, without prior notice or having to give reasons, and without being required to refund any amounts previously paid.

10) Governing Law

• 10.1 These Terms of Use and your access to and use of this Website shall be governed by and interpreted in accordance with English law.
• 10.2 Each of you and us submits to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms of Use and your access to and use of this Website (including any claims or disputes).